Returns & Exchanges

1. Criteria

Item(s) must be unused, unworn, and in their original packaging (including any charms!).
We cannot accept returns or exchanges for items received back damaged,
altered, or showing signs of wear.
In person orders (ie, at Pop-ups) are non-refundable.
Second hand Collection items are non-refundable.

Email ppequires@hotmail.com within 14 days of receiving your order to request a return or exchange OR use the contact form below. Please include the following details: Name of Order/Order No./Reason for return or exchange.
Wait for our confirmation before sending your item back. We cannot accept returns/exchanges without prior approval.
Please check your junk email for our response.

Customers are responsible for return postage costs.
A £5 admin fee per belt returned will be deducted from your refund to reflect the cost and risk of holding low-volume, made-to-order stock.
Refunds will be processed to your original payment method within 5–10 working days after we receive and inspect your return.

Customers are responsible for postage costs.
Once we receive your item back in acceptable condition, you’ll be issued store credit for the value of your item, which can be used toward your replacement.
A £5 exchange fee will be issued to account for the fact that we then have specific size belts to sell rather than having fresh leather which is made to order.
Store credit will be sent by email and is valid for 12 months.
Please check your junk email for your store credit code.

If your item arrives faulty or incorrect, please email us within 48 hours of delivery with clear photos so we can arrange a replacement or refund.

Use the Contact Form to initate a Return/Exchange. Please wait for us to be in contact before sending your order back to us.